Main technical contact for all major Bay Area accounts.

Teamed with Account Executives to technically qualify and present new storage solutions to the customer base.

Served as technical liaison and addressed all performance and support issues for major accounts.

Coordinated joint sales and technical support calls with vendors to address sales opportunities.

Coordinated and performed Fibre Channel and SCSI based storage system installs for the customer base in the Bay Area and the Sacramento area.

Performed system and network administration for the remote Bay Area and San Ramon offices.

Conducted end user testing on nStor’s AdministorÔ Storage management software, a browser-based tool, increasing the stability of the product and created a systematic outline for conducting product demos.

Main technical contact for one of Auspex's major accounts.

	Presented NAS technical recommendations.
	Managing support issues.
	Assisting the Account Manager in closing over $15M of revenue during 1999.

Teamed with local area Account Executives in presenting and selling NAS solutions to a variety of companies in the Bay Area. 

Performed system configuration reviews at customer sites to improve NAS performance, reduce backup times, and increase storage efficiency.

Performed sales team presentations to outline technical facts and associated benefits of our technology at prospects and customer sites.

Coordinated and conducted onsite investigations to troubleshoot issues surrounding NAS systems at customer sites.

Performed system hardware and software upgrades with Field Support Engineers for local customers.

Volunteered to perform end user testing on Auspex’s ControlPointÔ system management software and created a systematic demonstration outline allowing other System Engineers to demonstrate the software to other prospects.

Coordinated and performed system installations for MasPar.

	Installed Maspar's massively parallel system.
	Installed  DEC Alpha front end system.
	Performed all hardware-software upgrades.
	Consulted with customer administrators nationally to ease system maintenance.

Performed on-site visits as well as telephone support to resolve system issues for customers nationally and internationally.

Performed system administration duties for Unix Systems as well as growing user base of Windows 3.11 based PCs. Tasks included:

	creating configurations for purchasing.
	installing Ethernet cards into existing systems.
	integrating systems into our environment using various TCP/IP, NFS, and Xwindows tools.
	upgrading them to Windows 95/98.

Headed the Y2K process design and testing strategy project for verifying operation for our products as well as all of our internal systems.

Regularly managed and maintained our software products build and release program using OSF Development Environment and RCS on several platforms.

Tested several PC based, database query tools for system integration into Maspar’s proprietary relational database, Decision DBÔ. As a result, several tools were supported in 4 beta sites for commercial applications.

Created and implemented Decision DBÔ software product installation and test plan for three supported Unix platforms. Composed and created the Installation Guide and Release Notes using MS Word for inclusion with final product.

Developed several tools and led data extraction and conversion projects for NeoVista's ongoing datamining Service Bureau work and Proof of Concept projects for several clients and prospects.

Managed the entire Bay Area and Pacific Northwest install base. Responsible for all system installs, upgrades, customer education and site visits creating a stable customer base for the company.

Managed the open customer calls for the Western Region resolving all calls opened for over 90 days and reducing the backlog of open calls by over 70%.

Mentored other Field Engineers in the area in order to increase favorable company presence at customer sites.

Redefined the role of the Field Engineers for TMC Regional Managers, transitioning them from a break-fix role to a more pro-active role involving pre-sales and site management.

Called on frequently to assist in system installs nationally and internationally.

Technical consultant on national and international trade shows for system and DataVault expertise.

Automated "eighth corner" test procedure reducing the total testing time by more than 50% and freeing technicians to perform other vital tasks.

Worked with outside memory testing vendor as a consultant and increased the test coverage of our  Memory Modules while reducing the test time by 75%.

New memory socket recommendations for our CM2 system increased the overall system reliability and the usable memory inventory.

Technical consultant for the Technical Support and Product Marketing groups, assisting them in implementing installations for trade shows and customer installations.

Consulted with software engineering and implemented a test plan to characterize new software releases before they went into production resulting in increased uptime and decreased time to repair.

Designed and developed the data routing and restoration-processing module for the DataVault RAID2 disk system.

Teamed with test engineering and the diagnostics group on developing tests for the data routing module easing the project transition from design to manufacturing.

Team received patent 4,899,342 for Method and Apparatus for Operating Multi-Unit Arrays of Memories.

General test and debug of CM1 and CM2 Parallel Processing systems.